Please allow 7-20 business days to receive your item.

Please note that these shipping times are estimates and may vary depending on specific locations and unforeseen circumstances.

It may take slightly longer for countries outside the US (including US states outside the mainland). For some Latin American and Africa countries may take up to 26 days to receive your item. Please contact us if it has been more than 30 days and you have not received your item.

Once your order is placed, we process the payment within 24 hours and your order is fulfilled within 24-48 hours.

An order confirmation email will be sent to you at the time of placing, and a further email will be provided when your order has been dispatched (remember to check your spam!)

Please allow 1 BUSINESS DAY PROCESSING TIME. Please note for some very high-demand items it may takes 2-3 WEEKS SHIPPING TIME due to reproduction and restocking depending on your shipping location. Items may be shipped in separate packages with no additional shipping charges. Cancellation of your order or any changes in your order is only allowed up to 24 hours from your order time. If it exceeds 24 hours, we are not able to cancel or change the order.

We will send tracking numbers for your packages to your email address when we receive them from our carriers.

Sometimes shipping takes longer than expected due to unforeseen circumstances or holiday periods. We thank you for your patience in these situations.

Any other questions? Just send us an email at: help@canvapets.com 

SHIPPING Q&A

Q: How long should I expect to wait to receive my item?
A: Please allow 7-20 business days to receive your item. Due to our large inventory and multiple warehouse holdings, orders will arrive individually.

Q: Will it take longer for international orders?
A: Yes, it may take slightly longer for countries outside the US, including US states outside the mainland. For Latin American countries, it may take up to 26 days to receive your item.

Q: What is the processing time for orders?
A: Once your order is placed, we process the payment within 24 hours, and the order is fulfilled within 24-48 hours. Please allow an additional business day of processing time.

Q: Will I receive confirmation of my order?
A: Yes, an order confirmation email will be sent to you when you place your order. Additionally, you will receive a further email when your order has been dispatched. Remember to check your spam folder if you don't see these emails.

Q: Can I cancel or make changes to my order?
A: Cancellation or changes to your order are only allowed within 24 hours from the time of placing the order. If more than 24 hours have passed, we are unable to cancel or change the order.

Q: Will my order be shipped in separate packages?
A: Yes, items may be shipped in separate packages. However, there will be no additional shipping charges for this.

Q: Will I receive tracking information for my package?
A: Yes, we will send tracking numbers for your packages to your email address. In most cases, tracking will be available.

Q: What if it has been more than 30 days and I haven't received my item?
A: If it has been more than 30 days and you have not received your item, please contact us at help@canvapets.com for further assistance.

Q: Are the provided shipping times guaranteed?
A: Please note that the shipping times provided are estimates and may vary depending on specific locations and circumstances. We appreciate your patience in cases where shipping takes longer than expected.