Return and Refund Policy

Q: What is Canvas Pets' return policy?

A: We offer a 30-day money-back guarantee on all purchases. This means you can return any item within 30 days of receiving it for a full refund, as long as it meets our return eligibility criteria.

Q: What items are eligible for return?

A: To be eligible for a return, your item must be unused, in the same condition as received, and in its original packaging. Certain products, such as personalized or customized items, may not be eligible for return unless there is a manufacturing defect or damage during shipping.

Q: How do I initiate a return?

A: Contact our customer service team at help@canvapets.com within 30 days of receiving your item. We will provide you with instructions on how to proceed. You may be asked to provide proof of purchase, such as an order number or receipt.

Q: Who is responsible for return shipping costs?

A: You are responsible for return shipping costs unless the return is due to a quality issue with the product. In that case, Canvas Pets will cover the return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance.

Q: What happens if my package arrives damaged?

A: We understand that receiving a damaged package can be frustrating. Contact our customer service team at help@canvapets.com within 3 days of receiving your order. Provide your order number, a description of the damage, and clear photos and/or videos of the damaged package and its contents. We will process a full refund once we receive your request and supporting documentation.

Q: What if my package is lost?

A: If your package has not arrived within the following timeframes, it is considered lost:

• Free Shipping: 60 days from the estimated delivery date.
• Expedited Shipping: 30 days from the estimated delivery date.

Contact our customer service team at help@canvapets.com with your order number, estimated delivery date, and any relevant tracking information. We will process a full refund once we receive your request and supporting documentation.

Q: How long does it take to process a refund?

A: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within a certain number of days, depending on your payment provider's policies.

Q: What if I have a question or concern about my order that isn't covered here?

A: Please don't hesitate to contact our customer service team at help@canvapets.com. We are here to help and ensure your complete satisfaction.

Customer Satisfaction:

We strive to provide an exceptional shopping experience and ensure your complete satisfaction. If you have any issues or concerns with your purchase, please contact us immediately at help@canvapets.com. Our dedicated customer support team will work diligently to address your concerns and find a solution that meets your needs.

We want you to feel confident when buying from us, and we assure you that there is zero risk in trying out our products. If, for any reason, you are not satisfied, we will make it right without any hard feelings.

Return Process:

Please ensure that you do not return a product without notice and kindly avoid sending the product to our main address. We'll be glad to assist you with the return process by providing the appropriate return address. Just reach out to us, and we'll handle the rest to ensure a smooth experience for you.

Important Note:

Please note: Our return policy is subject to change, and any modifications will be updated on this page.

If you have any questions or need further assistance regarding our return and refund policy, please don't hesitate to contact us at help@canvapets.com. Your satisfaction is our top priority.

Last updated: April 2024